Gixon encourages Artists to fulfil bookings whenever possible. However, we understand that sometimes things come up that require a cancellation.
To cancel a booking, select ‘My Events’ on the bottom menu in the Gixon app. Click on the event you need to cancel, and choose the option to cancel the event. The Music Lover will be notified immediately and they will receive a full refund (Music Lovers pay for each booking when it is accepted by the Artist).
You will be charged a cancellation fee of 15% of the total event fees if you cancel a booking 15 days or less before the event date, and you will not receive any Artist payment for the event. If you cancel a booking more than 15 days in advance of the event date you will be charged a fee of 5% of the total booking fees and you will not receive any Artist fees for the event.