What if I have to cancel because of an emergency or unavoidable circumstance?

The same cancellation rules generally apply. Gixon may make an exception at their discretion. Please contact support or choose ‘Support’/ ‘Contact Us’ in the app if you would like to request a review of your cancellation.

The following circumstances may warrant a refund of the cancellation fee and will not impact your account (you must provide documentation to support your claim):

  • Injury
  • Illness
  • Death
  • Natural Disaster
  • Epidemic/Pandemic
  •  Safety and security issues


Note: Gixon highly values all the Artists and Music Lovers in our community, and we’ll do our utmost to make the experience a great one, every time.

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